International Brands Group (IBG) is a global leader in the design, development, sourcing and sales of branded sports, outdoor, uniform and safety footwear and apparel. With over 40 years of experience in the industry and a global loyal customer base, IBG is a stable business partner for our global client base, and a great company to work for!
With production and warehouses in various facilities in both Europe and Asia, the flow of goods is managed by the team from our Head Office in Naarden. For this fun, dynamic and entrepreneurial international team made up of 11 nationalities, we are looking to add a talented team member in the role of
B2B CUSTOMER SERVICE OPERATIONS & LOGISTICS ASSOCIATE
(appr. 3-6 months)
These are exciting times. For the world as a whole and for IBG in particular as we have been launching our new brands which are sold through different channels, gradually adding workload to our back office. Therefore, we are seeking an energetic and committed fulltime colleague to support all brands in the business. In this role you process orders from our international trade customers (large retailers, wholesalers, distributors), communicate directly with those customers on their order status, handle any issues that occur in the process and support the full logistics and operational process, including documentation.
RESPONSIBILITIES
Customer Service:
· Check and handle emails from the (shared) customer services mailbox
· Process customer orders to factories and export shipments in operational IT system
· Answer requests for information from B2B customers on orders, production dates, shipments, invoices, payments
· Answer requests from factories to check documents, shipping instructions, freight forwarding
· Maintain customer records and article database
· Handle (product) complaints
· Update order status and communicate to customers on weekly basis
Operations:
· Place sales orders and purchase orders
· Assist in the shipment process, from approving draft shipment
documents from factories, entering invoice information and
ensuring all export documents are in line with our customers’
requirements to making sure original documents from factories
are correct and sending final shipment documents to customer
per DHL
· Create shipping instructions with requirements per customer/
country/ customs
· Assist in managing product data in operational system, like
creating and managing labels and barcodes, description, sizes,
colours, pictures, etc.
· Assist in the process that all sample products arrive at our
customers
QUALIFICATIONS
· MBO level 4 or higher level of thinking
· Working experience in an internationally trading company, working
with B2B customers (large retailers, wholesalers, distributors),
order management and communication with factories, export
documentation, etc.
· Excellent written and verbal communication in English;
preferably also in Dutch (office location)
· Computer literate
PERSONAL ATTRIBUTES
· Service minded and excellent communication skills
· Accurate, proactive, stress resistant and a hands-on mentality
· Able to prioritise
· High level of commitment
· Team player and ability to work independently
· Energetic and sociable
What we offer in addition to a competitive salary:
· 20 holidays plus bridge days (such as Christmas holiday
closing), adding one day per year worked with a
maximum of 25
· Option to partially work from home
· Health insurance compensation
· Company pension
· Travel allowance
· Laptop
· Summer and Christmas parties with partners, and other
celebratory events
· Comfortable office environment near beautiful Naarden-Vesting
You will be welcomed in an international hard working, progressive and fun-loving team of 25 colleagues in a flat hierarchy where individuals, their ideas and their contributions make a real difference to the running of the business.
Interested, or know anyone that might fit the bill? Send your resume and motivation to Suzanne van Tiel at svt@internationalbg.com.
To get a feel for the office atmosphere and our brands, check our website www.internationalbg.com
and Instagram page: @internationalbrandsgroup